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University and District Library

Technical support of the library

Powerbank
Modern IT and technical equipment with mobile devices and web-based research services are part of today's learning world and important components of the library as a place of learning.

We are pleased to introduce our new technical support service, which is now available to assist you with any technical issues you may have.

Our aim is to provide you with an efficient solution to your technical problems and enable you to work smoothly.
Our technical support service is available from Monday to Friday from 13 to 15h in Sankt Augustin. Our team of technical experts specializes in answering your questions, solving problems and helping you get the most out of your technical devices and programs.


Our services include:

  •     Troubleshooting your mobile devices
  •     Support with setting up and configuring software and operating systems
  •     Advice on data backup
  •     Help with setting up and using mobile devices and apps
  •     Remote support (remote access)

Please note that remote access must be configured on your computer in order to use the electronic services (e-books, e-journals, databases).

Kontakt

johannes_nettekoven_kl.jpg (DE)

Johannes Nettekoven

Technical Support

Location

Sankt Augustin

Room

A 105.10

Address

Grantham-Allee 20

53757, Sankt Augustin

Telephone

+49 2241 865 685
its_maria_zickler.jpg (DE)

Maria Zickler

ECMS/DMS-Helpdesk, Netzentwicklung, ServicePoint

Location

Sankt Augustin

Room

E 246 + A 149

Address

Grantham-Allee 20

53757 Sankt Augustin

Contact hours

Montag - Freitag: 09:00 - 15:00 Uhr

Telephone

+49 2241 865 9722

Contact, addresses, opening hours

Library Campus Sankt Augustin

Campus

Sankt Augustin

Room

A105

Address

Grantham-Allee 20

53757, Sankt Augustin

Telephone

+49 2241 865 680

Opening hours

Monday to Friday: 8 am - 10 pm (from 6 pm: security staff)

Saturday: 10 am - 7 pm (from 3 pm: security staff)

Library Campus Rheinbach

Campus

Rheinbach

Address

Von-Liebig-Straße 20

53359, Rheinbach

Telephone

+49 2241 865 480

Opening hours

Monday to Friday: 8:30 am - 10 pm

Saturday: 10 am - 7 pm